For the website www.cakewala.in, operated by Bhattas Foods Private Limited. This policy explains what information We collect, how We use it, and the choices available to You.
This Privacy Policy describes how Bhattas Foods Private Limited (“Cakewala”, “We”, “Us”, “Our”) collects, uses, discloses and protects information that You (“You”, “Your”, “User”) provide, or that is collected, when You visit or place an Order on www.cakewala.in (the “Website”). This Privacy Policy is published in accordance with Section 43A of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and forms part of Our Terms and Conditions.
By using the Website, You consent to the collection, use, storage and disclosure of information as described in this Privacy Policy. If You do not agree with this Privacy Policy, please do not use the Website.
We may receive information about You from Our payment gateway (transaction status), Our Delivery Partners/courier partners (delivery status, proof of delivery, delivery attempt feedback), and, where You choose to log in using a third-party service, from that service.
We use the information collected to:
3.1 To Delivery Partners: We share Your name, delivery address, contact number and order details with the third-party Delivery Partner/courier assigned to Your Order, solely to enable delivery. Delivery Partners are independent contractors and are contractually/by policy required to use this information only for completing the delivery.
3.2 To payment gateway/processor: transaction-related information is shared with Our payment gateway partner to process payments and refunds, subject to that partner’s own privacy policy and PCI-DSS security standards.
3.3 To service providers: We may share information with third-party vendors who help Us operate the Website, send communications, or provide analytics, under confidentiality obligations consistent with this Privacy Policy.
3.4 For legal reasons: We may disclose information where required by law, regulation, court order, or a competent government/law-enforcement authority, or to protect Our rights, property or safety, or that of Our customers.
3.5 Business transfers: In the event of a merger, acquisition, or sale of assets, Your information may be transferred as part of that transaction, subject to standard confidentiality protections.
3.6 We do not sell Your personal information to third parties for their independent marketing purposes.
4.1 The Website uses cookies and similar technologies to remember Your preferences (e.g. cart contents, login session), understand how the Website is used, and improve Your browsing experience.
4.2 You may configure Your browser to refuse cookies; however, some features of the Website (such as cart and checkout) may not function properly if cookies are disabled.
5.1 We implement reasonable security practices and procedures, including encryption-in-transit (HTTPS/SSL) for the Website and use of PCI-DSS compliant payment gateways, to protect Your information against unauthorised access, alteration, disclosure or destruction.
5.2 No method of transmission over the internet or electronic storage is 100% secure. While We strive to protect Your information, We cannot guarantee its absolute security, and You provide information at Your own risk.
We retain Your personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to comply with Our legal, accounting, tax and regulatory record-keeping obligations, and to resolve disputes. Order and payment records may be retained for the period mandated under applicable tax and consumer-protection law, after which they will be securely deleted or anonymised.
7.1 You may access, review and update Your account information at any time by logging into Your account on the Website.
7.2 You may opt out of promotional SMS/email/WhatsApp communications at any time by using the “unsubscribe”/opt-out option provided in such communications, or by writing to Us at the email address below. You will continue to receive transactional communications relating to Your Orders even after opting out of promotional communications.
7.3 You may request deletion of Your account and associated personal information, subject to Our right to retain information required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
7.4 To exercise any of the above rights, please write to Us at the contact details in Clause 11.
The Website is not directed at, and We do not knowingly collect personal information from, individuals under the age of 18. If We become aware that We have inadvertently collected personal information from a minor, We will take steps to delete such information.
The Website may contain links to third-party websites (e.g. Our payment gateway, social media pages). We are not responsible for the privacy practices or content of such third-party websites, and We encourage You to review their respective privacy policies.
We may update this Privacy Policy from time to time by posting the revised version on the Website, with the “last updated” date. Your continued use of the Website after such changes constitutes Your acceptance of the revised Privacy Policy.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: E-Commerce Sales Manager
Bhattas Foods Private Limited (CIN: U15490KA2009PTC050683)
Registered Office: No. 33, 36th Cross, 26th Main, 4th ‘T’ Block, Jayanagar, Bangalore – 560 041
Phone: +91 88844 20928
Email: sales@cakewala.in
Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM
For any questions or concerns regarding this Privacy Policy or Your personal information, please write to Us at the above email address.