1.3.1 Applicable to ambient/shelf-stable Products (e.g., dry cakes, cookies, hampers, dry fruits) that can be shipped safely across India via a third-party courier/logistics partner.

1.3.2 Orders are typically dispatched within 1–2 business days of order confirmation and are delivered within an estimated transit window of 2–7 business days depending on destination; this window is provided by the courier partner and is not guaranteed.

1.3.3 Once dispatched, You will receive a tracking link/AWB number (where available) to follow Your shipment. Pan-India orders cannot be cancelled or the address changed once dispatched.

1.3.4 Pan-India Delivery may not be available to certain remote pin codes, restricted zones, or during courier network disruptions; the Website will indicate if Your pin code is not serviceable at checkout.

2.1 Delivery charges, if any, are calculated based on the Delivery Module, distance/destination, and Order value, and are displayed at checkout before payment.

2.2 Delivery charges are non-refundable once the Order has been dispatched or delivery has commenced, except where cancellation/non-delivery is directly attributable to Us. Any free-delivery threshold currently in effect will be shown on the Website and at checkout.

3.1 Orders for Instant Delivery are processed immediately upon confirmation, subject to outlet operating hours.

3.2 Orders for Advance Delivery and Pan-India Delivery placed after the daily cut-off time shown on the Website may be processed on the next business day.

3.3 Deliveries are not made on national holidays; Orders scheduled for such dates will be delivered on the next working day, unless a specific holiday-delivery slot was offered and selected by You.

4.1 You or Your authorised representative must be available to receive the Order at the delivery address/time selected. Please ensure the address, pin code and contact number provided are accurate and reachable.

4.2 If the Delivery Partner is unable to complete delivery because You or Your representative are unavailable or unreachable, or the address provided is incomplete/incorrect, the Order will be treated as delivered (“deemed delivery”) in accordance with Our Terms and Conditions, and no refund will be due.

4.3 You or Your representative should inspect the Product at the time of delivery and may refuse a visibly damaged Product at that point. Once delivery is accepted and acknowledged (including OTP, signature, or photo proof of delivery), We are not responsible for damage occurring afterward.

4.4 In case of floods, heavy rain, natural calamity, bandh, curfew, election restrictions, regulated traffic movement, or festival-season surge affecting the Delivery Partner network, We reserve the right to reschedule delivery to the next feasible slot and will inform You accordingly.

5.1 While We take reasonable care in packaging Products to withstand ordinary transit handling and in selecting reputed Delivery Partners, delays or mishandling can occasionally occur due to traffic, weather, courier network load, or other factors beyond Our control.

5.2 Any complaint regarding delayed delivery, transit damage, or an incorrect Product must be raised with Our customer support within 24 hours of the scheduled/actual delivery time, along with photographic evidence where applicable, so that We can investigate with the Delivery Partner while the matter is still verifiable.